Posts tagged “insider”

Podcast: CHANNEL PARTNERS – SPECIAL FEATURE – Finally, Fax technology that WORKS ALL THE TIME for Business, Fax Servers and Service Providers.

- Posted on Telecom Reseller on April 10, 2019

It is long overdue.  Sending faxes over the internet has been a problem since they first started sending them.  It is still an essential part of businesses but always the after-thought when migrating to the cloud. Faxes are not an after-thought any longer. Darren Nickerson, Founder and President of T38FAX, has been involved with faxes and the internet for decades. He explains to Don Witt of The Channel Daily News, a TR publication how he does it. It is a very interesting explanation of how he identified the actual internet-fax problem and how T38FAX fixed it.

Is T.38 Fax Over IP (FoIP) causing you headaches? Are you experiencing surprisingly poor fax performance after converting/upgrading to SIP phone service? Can't find the source of your troubles? We feel your pain, we really really do. The good news is that FoIP doesn’t have to be a nightmare and in fact, when done correctly it can be just as reliable as faxing over traditional phone lines.

As you may already know all too well, there are many places a T.38 implementation can go wrong. It could be an issue with the underlying carrier, the equipment, a firewall, the fax software itself, or even the settings used during configuration. With so many moving parts the failures you're experiencing can seem unpredictable, .... random even. That’s where T38Fax’s experienced support engineers can help. Our motto is science, not superstition, and we're in the myth busting business.

T38Fax knows that providing and supporting reliable Fax over IP (FoIP) can be a key differentiator for VoIP service providers. VoIP networks are optimized for voice services, not fax, making it challenging for these service providers to support FoIP. That’s why we partnered with Telinta, a global leader in cloud-based white label switching and billing solutions for VoIP service providers and their resellers. Their portfolio includes business and residential VoIP, hosted PBX, audio-conferencing, calling card, pinless, mobile, callback and wholesale VoIP. By working together, we can deliver reliable fax solutions to VoIP service providers.

Do you remember the good old days, when things were simple? In the early days of fax, you used physical fax boards and servers, connected to real, tangible ISDN PRI T1 lines. Traditional phone lines were circuit-switched, which is a fancy way of saying they were optimized to deliver perfect audio every time, independent of conditions. Faxing was error free. The physical hardware worked well.

Then came progress. And three things happened to disrupt the status quo:

Guest author, Natalie DeCario, is the Marketing Manager at VoIP Innovations, a wholesale VoIP provider that specializes in providing Origination, Termination, E911, Hosted Billing, Fraud Detection, and an End User Portal.

Some will argue that the key to an ITSP’s (Internet Telephony Service Provider) success is to add the combination of choice, automation, and control to their business strategy. This is especially important when trying to reduce the time it takes to keep up with the clerical, yet necessary tasks such as billing customers, porting DIDs, and originating and terminating DIDs. While these tasks keep an ITSP afloat, they are also causing owners to slow down their operations and over clutter their agenda with tactical efforts that take away from strategy and bottom line.

Fortunately, VoIP Innovations has created a platform that allows ITSPs to use technology to receive the choice, 

Guest author, Mike Coffee, is the President and CEO of NetGen Communications (NetGen), a spin-off of Commetrex Corporation. NetGen produced the SmartATA® through their partnership with New Rock Technologies.

When is a fax not a fax?

T38Fax is pleased to join Obihai’s list of compatible service providers. Obihai Technology is a leading manufacturer in the Voice over IP endpoint industry and maker of the best-selling OBi universal voice adapters and IP phones. They developed OBiTALK, a web portal and OBi configuration utility which helps OBi users configure devices and access applications.

Within the OBiTALK portal, Obihai offers a list of compatible service providers, which allows users to easily configure an OBi phone adaptor or IP phone with their specific provider. Using the OBiTALK portal, OBi device owners can select their service provider from this list and enter their credentials. Once a selection is made, the device is automatically configured to work with the service provider, and calls can be made and received within minutes. 

Service provider partners can also sign in to the OBiTALK ITSP Device Management Portal (DMP). This tool was designed for service providers, system integrators, and value-added resellers (VAR) to manage their OBi device deployments. It allows them to remotely and securely access and configure OBi devices from anywhere. When a service provider signs in to the OBiTALK portal, they can set up SIP registration and configure more advanced VoIP functions. This will eliminate the need to configure and re-package each device before sending it to the end user.

T38Fax is proud to be the only FoIP-specific service provider on the OBiTALK compatible service provider list. Our SIP trunks were designed by fax industry experts to solely offer T.38 Fax over IP call origination and termination. We have tested our integration in the OBiTALK portal and found that it offers an easy and straightforward way to 

T38Fax is pleased to announce the launch of its new customer self-care portal. The portal has been completely redesigned as part of our ongoing commitment to enhance our customers' experience and provide outstanding support. We wanted the portal to be more intuitive, sleek, and user-friendly, and we also needed a modern foundation upon which to begin adding new features such as DID ordering, LNP porting and self-service trunk creation. Look for these new features to begin appearing in the coming months!

The new portal launch follows the release of a preview that was sent to customers for feedback. We incorporated many customer suggestions and in the end we think you will agree that the new self-service website offers our customers a far superior online environment, with enhanced features and functionality.

The new self-care portal will offer our customers:

If you've found this article there's a good chance you're a hosted VoIP or SIP trunk vendor whose customers are trying to send faxes, unsuccessfully, over your network. Perhaps your support team is demoralized by the constant barrage of cases being opened by customers who found out just a little too late that VoIP and fax don't play nicely together? Do you wish you could offer T.38 FoIP that actually worked, without the technical support burden? Do you have customers that are frustrated by your lack of fax support? Are you afraid those customers will take all of their business to a competitor who not only advertises support for T.38 but who can actually deliver the goods?

What if I said this could be you? And that after one of the easiest configuration changes you've ever experienced, you'd never have to worry about fax again. Sound too good to be true? It's not.

Join us at ITEXPO East in Fort Lauderdale, FL from Feburary 8-10, 2017, to meet our Sales and Engineering team and learn more about our ability to provide premium fax-optimized SIP trunks. T38Fax Incorporated will be a Gold Sponsor at this year’s ITEXPO, the industry-leading business technology event. We will also be a Platinum Sponsor of Digium Asterisk World, which will be held within ITEXPO.