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T38Fax Blog

New Self-Care Portal Officially Launched

Posted by Dana Meltzer on May 2, 2017 9:54:13 AM

portal.pngT38Fax is pleased to announce the launch of its new customer self-care portal. The portal has been completely redesigned as part of our ongoing commitment to enhance our customers' experience and provide outstanding support. We wanted the portal to be more intuitive, sleek, and user-friendly, and we also needed a modern foundation upon which to begin adding new features such as DID ordering, LNP porting and self-service trunk creation. Look for these new features to begin appearing in the coming months!


The new portal launch follows the release of a preview that was sent to customers for feedback. We incorporated many customer suggestions and in the end we think you will agree that the new self-service website offers our customers a far superior online environment, with enhanced features and functionality.

 

The new self-care portal will offer our customers:

  • A modern, clean and easy to navigate interface
  • Simplification and greater focus on how we sell and on how customers use our product
  • A convenient dashboard with an account overview for quick reference
  • A streamlined invoice reporting and payment process
  • Simplified one-click free trial activation
  • Integrated support case management; and
  • Reporting and call detail record retrieval.

Our customers can access the new self-care portal by clicking below.

New Self-Care Portal

Don't have an account with us? 

 

Take advantage of our 30-day free trial offer right now and you can be up and running in minutes. We offer instant activation via our online signup form. We even load your account with a $25 calling credit, which should more than cover all of the testing you’ll want to do. What’s more, we back those free trials up with unlimited free technical support so you’ll be able to take our support team for a spin, too. Finally, we promise we will never activate your trial to a production account without you asking us to do so – we hate it when people do that to us too!

 

Free Trial

 

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